Last updated: 10/102024

At Adsfixed, we strive to deliver high-quality advertising services that help you meet your business goals. Your satisfaction is our priority. However, we understand that issues may arise, and we have created a refund policy to clarify when refunds are applicable. Please review our policy below.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

  • Service not Delivered: If a service you purchased has not been delivered within the agreed timeframe and you have not received any updates or responses from us, you may be eligible for a refund.
  • Technical Issues: If technical issues prevent us from delivering the service, we may offer a full or partial refund.
  • Misleading or Incorrect Information: If our services do not match the descriptions provided at the time of purchase, please get in touch with us within 7 days, and we may offer a refund after review.

Please Note: Refunds will not be granted for circumstances outside our control, such as your ad performance, platform changes (e.g., social media algorithms), or errors due to inaccurate information provided by the customer.

2. Non-Refundable Services

Certain fees and services are non-refundable:

  • Setup Fees: Any initial setup, onboarding, or consultation fees are non-refundable once the service is initiated.
  • Used Services: Services that have been completed or partially completed, where results have already been delivered, are non-refundable.
  • Custom Campaigns: Custom-designed advertising packages are generally non-refundable after work has commenced.

3. Refund Process

To request a refund:

  1. Contact Us: Contact our customer service team at support@adsfixed.com with your order details and reason for the refund request.
  2. Review: Our team will review your request within 5-7 business days and may reach out for additional information.
  3. Refund Decision: If approved, your refund will be processed to the original payment method within 10 business days.

4. Disputed Payments

If a payment is disputed with your bank or card provider before contacting us, we may temporarily suspend your account until the dispute is resolved. We encourage clients to reach out directly to resolve any concerns for faster service and resolution.

Contact Us

If you have any questions regarding our Refund Policy, please reach out to our support team:

Adsfixed is committed to fair and transparent practices. We aim to provide clarity and peace of mind with each interaction.